The issue may be caused by the corrupted Contact items. Restart the Outlook and see if the issue can be reproduced. you can export these items.) Then remove the items from Outlook. To narrow down the root cause, please firstly back up all of the recipient’s Contact items out of Outlook. One is corrupted Contact items in Outlook and the other is related to the Attributes which are assigned to User Objects in Active Directory. Just wondering if anyone has any ideas to try or have they ever heard of something like this before?īase on the searching, two causes could result in the similar symptom. But if they click on the original email it will crash outlook. What we have found as a temp work around is that if we remove the reading pane view and get the user to forward the email to themselves they can then view the email. Moved the mailbox on the exhange servers to different mailbox areas, no change still crashes.Ĭhecked Add ons but user doesn't have any.Ĭhecked that HTML is being used and word which is correct. Re-profiled both users outlook profile no change. Ran Outlook in safe mode and with several different /clean commands, no change. Got the sender to send from web outlook still crashes the other user. Tested to the user who had 2007 installed also crashed. We upgraded the sender to 2010 and tested again still crashes the user receiving the mail. The user sending the email is using 2007 while the receiving user is on 2003. Uninstalled outlook and reinstalled no change, ran detect and repair still the same. The exchange servers are currently 2003 as well. The majority of our users use 2003 while some do use 2007/10. It doesn't matter what is sent either i.e length, size or it has any attachments it always crashes. To tell if the error lies with the sender or the user receiving the emails. It also crashes certain other users who are sent the same email from the specific user but not everyone crashes. Also we are still unable She has received emails from this user before but then for some reason this issue has started to occur. If she has the reading pane view on and clicks on the message, again it crashes. When she clicks to open the email, outlook crashes without any error pop ups. We have strange issue with a user who cannot open an email from a specific user.
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